Returns

Returns

  • If you have purchased a wrong item or changed your mind, we do offer an option of returning the item back to us for a refund or exchange within 14 days of the purchase date. In this case, the customer is responsible for all associated shipping charges.
    **Please note that in this case a standard 20% restocking fee applies for all products
  • Any freight charges incurred are not refundable
  • All items returned must be in sellable condition ( unopened, unused and in their original packaging, with all additional material present ). If an item is deemed unsellable, the buyer will be responsible for shipping costs of returning the item back to them.
  • *Note: ‘Change of Mind’ refunds do not apply to purchase of flares, books, light globes, batteries, aerosols, chemicals, paints, headphones, some tools, non-Multimeter test equipment, products which are subject to health regulations including portable toilets, and items purchased by the metre such as wire, rope and carpet. 
  • If you wish to return an item, please contact us to verify it is eligible.

Refunds

  • Refunds will be done in the same way the payment was made ( Credit Card, PayPal, Zip or Bank Deposit).